This is what our customers say:
Ratings Distribution
Best Uses
Skin Type
Age
Reviewed by 4 customers
This product is amazing
Skin Type Sensitive
Age 45 to 54
Verified Buyer
Submitted as part of a sweepstakes entry
I use this every night after cleaning my face, my skin looks immediately glowing and even and no visible wrinkles ( I am 46) so I highly recommend this product and this brand , I can't recommend more and I will tell you is real working
Glass vial breaks and lacerates…
Age 55 to 64
The glass vials break in different places on vial.. sometimes the neck, other times lower… I was cut three times … I threw the remaining away..
BABOR Team
Thank you for letting us know about your experience, and we sincerely apologize that you were injured while using our product. Your safety is very important to us, and we deeply regret this incident. Our ampoules are designed with a glass container to preserve the integrity of the highly concentrated contents by preventing exposure to air. We do include an ampoule opener in each package to assist with safe opening, and we also recommend using a tissue as added protection. For further guidance, we have provided a link to a video showing the safest method for opening the ampoules: https://bit.ly/3Kl79uT Please feel free to contact our Customer Care team at 1-800-333-4055 so we can discuss a possible alternative or assist you in any other way. We truly appreciate your feedback and are committed to resolving this matter.
Nutritious
Skin Type Normal
Age 55 to 64
Verified Buyer
Submitted as part of a sweepstakes entry
A great new ampoule to the rotation. Feels good with nice consistency in application
Healthy looking skin within 3days
Skin Type Normal
Age 35 to 44
After laser treatment, my skin was dry and dull. This ampoule and recovery ointment changed everything. Within 3days, my skin felt velvety smooth and all my skin troubles vanished. I've been using it for 5 days and I highly recommend it to everyone. Thank you for creating such an amazing products.
Ask Questions, Get Answers.
Q&A
Showing 2 out of 2 Questions
- Q
Why do you put serum in a glass vial that lacerates when opened? I had to go to ER and get two stitches in my palm.. others who have also gotten lacerations remark about your glass packaging … I think you had a few thousand of these out dated vials In Storage and are using them to cost save…
- Asked by Trix
- Verified Reply - KateThank you for bringing this to our attention. We’re truly sorry to hear about the injury you sustained while using our product. Your safety is our top priority, and we’re deeply concerned by your experience. Please know that we are here to support you. Our ampoules are made from glass to protect the highly concentrated ingredients from air exposure, which is essential for maintaining their effectiveness. To ensure safe opening, we provide an ampoule opener in each package, which we strongly recommend using. Additionally, we suggest using a tissue for extra protection. For your convenience, we’ve included a video demonstrating the proper way to open our ampoules: https://bit.ly/3Xuj9FN We understand your concerns and would be happy to help you find a suitable alternative. Please contact our Customer Care team at 1-800-333-4055, and we’ll explore options that do not involve ampoules. We are eager to help and ensure you have a positive experience with our products. Once again, we apologize for the inconvenience and wish you a speedy recovery. Thank you for your understanding, and we look forward to assisting you.Was this answer helpful to you
- Q
Can I use the ampoules daily or do I need to tskff er a break?
- Asked by Rania
- Verified Reply - KateThank you for reaching out! Our ampoules are designed for a 7-day treatment to provide your skin with maximum benefit. After completing the treatment, you can either continue with the same ampoule or switch to another based on your skin's evolving needs. Additionally, you can use one of our serums to maintain your skin's results during the three weeks between ampoule treatments. If you have any questions or need assistance selecting the right ampoule or serum for your skin, please don't hesitate to call us at 1-800-333-4055 or email us at customercare@babor.com. We’re happy to help!Was this answer helpful to you